Dr. Stephen Mulholland reminds us that hiring the right people is the foundation of a thriving practice. Your corporate culture, mission, and superior retail value proposition mean nothing without a team that can deliver on them. Focus on personality first—skills can be taught, but attitude and alignment with your vision cannot. From customer-facing roles to back-office support, every link in the patient experience chain depends on having the right people in place.

Hire for personality, train for skill.

How do you ensure new hires align with your practice’s culture and values? Share your strategies below!

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